University Relations
http://www.umn.edu/urelate
612-624-6868

Community Engagement Scholars Program:

ICEP Examples:
Strengthened Management or Training
of Volunteers


Katelyn Brady, Psychology AND
Jenny Delaney, Child Psychology
Organization: University YMCA

Katelyn and Jenny used their experience as long-time volunteers with various programs at the University YMCA to write a training manual for student leaders. Through extensive research and interviews with YMCA volunteers and staff, they created content that will be used in the University YMCA's annual retreat.

Jenna Langer
Majors: Public Relations, Political Science
Organization: American Cancer Society

As a member of the U of M's Colleges Against Cancer chapter, Jenna was very involved in the Relay for Life. During her involvement and ultimately under her leadership, this fundraiser enjoyed great success. To help preparations for new volunteer leaders, Jenna developed a comprehensive guide to help ensure a smooth transition. The guide includes templates for flyers and press releases, scripts for outreach phone calls, and a "SWOT' (strengths, weaknesses, opportunities, and threats) analysis of the chapter with suggestions for developing future student leadership.

Erin Lee
Major: Spanish Studies
Organization: Jefferson Community School

As a volunteer in the after-school program at Jefferson Community School, Erin saw a need for resources that would improve the flow of information between volunteer program leaders and the program coordinator. She developed several tools for this purpose, including a volunteer handbook, a weekly activity planning sheet, a survey for kids to provide their feedback about the programs, and a form volunteer leaders can use to rate their experiences with the program and share any comments or concerns with the coordinator. These resources have helped a busy program—with only one full-time staff member and many volunteer program leaders—run much more efficiently.

Tamer Shaker
Major: Genetics and Cell Biology
Organization: American Relief Agency for the Horn of Africa (ARAHA)

Tamer created a comprehensive training manual for mentors involved in a new ARAHA program that aims to help East African youth get to and succeed in college. Because this mentorship program is culturally specific, Tamer drew on his previous experiences with ARAHA and in the Cedar Riverside neighborhood of Minneapolis to include information in the manual on the history, cultures, and experiences of immigrants from the countries of the Horn of Africa.

Danny Berning
Major: Actuarial Science
Organization: Communities United Against Police Brutality (CUAPB)

Danny built on his previous volunteer experience with CUAPB to develop a volunteer training manual for the group. He also compiled information from a number of police departments in the Twin Cities metro area on their complaint policies, procedures, and forms so these could be posted on CUAPB's Web site as a resource for the community.

Tiffany Chan
Major: Business and Marketing Education
Organization: Ordway Center for the Performing Arts

Tiffany's academic work in business education provided the skills to create a training manual for box office employees. The goal was to help employees effectively communicate the unique and diverse programming the Ordway offers its patrons. The result has been increased ticket sales through a more informed box-office staff.